Privacy Policy

Your privacy matters to us – we’re committed to keeping your personal information safe, secure, and confidential.

At GramaBazaar (Mana Grama Bazaar Pvt. Ltd.), we are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, share, and safeguard your personal information when you access our website, mobile site, or services (“Platform”).

By using the Platform, you agree to the terms outlined here.


1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Mobile number

  • Email address

  • Billing & shipping address

  • Age (optional, if required for verification)

b. Payment Information

  • UPI, card details, wallet information (processed securely via payment gateway — we do not store card numbers)

c. Technical & Usage Data

  • IP address

  • Device information

  • Cookies

  • Browsing activity

  • Location (approximate, if enabled)

d. Customer Support Information

  • Messages, emails, reviews, feedback, call logs (if applicable)


2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order status and updates

  • Improve our products and services

  • Personalise shopping experience

  • Provide promotions, offers, or loyalty benefits

  • Respond to customer support queries

  • Prevent fraud, security breaches, and misuse

We do not sell your data to third parties.


3. Cookies and Tracking Technologies

We use cookies to:

  • Enable secure login

  • Save cart and browsing preferences

  • Improve website performance

  • Show relevant offers

You may disable cookies through browser settings, but some features may not work properly.


4. Sharing of Information

We may share your information only under these conditions:

  • Delivery partners (for shipping and order fulfilment)

  • Payment gateways (for secure transactions)

  • Third-party service providers (analytics, marketing tools, SMS/email service providers)

  • Legal authorities if required under Indian law

All partners are required to follow confidentiality and data-protection standards.


5. Data Storage and Security

We use industry-level encryption, firewalls, and secure servers to protect your information.

However, while we follow best practices, no internet-based system is 100% secure. By using the Platform, you acknowledge this risk.


6. Your Rights Under Indian Law

You have the right to:

  • Access the information we hold about you

  • Correct inaccurate information

  • Withdraw marketing permissions

  • Request deletion of your data (except where legally required to retain)

Requests may be sent to:

📧 managramabazaar@gmail.com


7. Retention Policy

We retain personal information only as long as:

  • Required to fulfil orders and services

  • Required by Indian financial, tax, and legal regulations

After this period, data is securely deleted.


8. Marketing Communication

With your consent, we may send:

  • Offers

  • Brand updates

  • New product alerts

  • Subscription or seasonal deals

You may opt out anytime by:

  • Clicking “Unsubscribe” in emails

  • Replying STOP to SMS (where applicable)

  • Contacting support


9. Third-Party Links

Our Platform may contain links to external websites.
We are not responsible for their content, privacy practices, or policies.


10. Children’s Privacy

We do not knowingly collect information from children under 18 years.
If such data is discovered, we will delete it upon verification.


11. Updates to This Policy

We may update this privacy policy from time to time.
Changes will be posted with a new effective date.
Continued use implies acceptance.


12. Contact Us

For privacy concerns, data access, or questions:

📧 Email: managramabazaar@gmail.com
📍 Address: 309/310, 3rd Floor, Bhanu Enclave, Model Colony, Sundar Nagar, Erragadda, Hyderabad, Telangana 500038

Your trust matters — and we’re committed to keeping your data safe, secure, and respected.