Terms & Conditions

We value your trust — our return and refund policy ensures a smooth, transparent, and hassle-free experience.

Welcome to GramaBazaar (Mana Grama Bazaar Pvt. Ltd.), (“we”, “our”, “us”). By accessing or using our website, mobile site, or services (“Platform”), you agree to the following Terms & Conditions. If you do not agree, please discontinue use.


1. Use of the Platform

  • You must be at least 18 years old to use the Platform or place an order.

  • You agree not to misuse the Platform, attempt unauthorized access, or engage in activities that disrupt our services.


2. Product Information

  • We strive to provide accurate descriptions of all products, including ingredients and sourcing.

  • However, minor variations in packaging, colour, size, or texture may occur due to natural product characteristics.

  • Any health-related information provided is for general awareness only and should not be treated as medical advice.


3. Pricing and Payments

  • All prices listed include applicable taxes unless stated otherwise.

  • Prices are subject to change without notice.

  • Payments must be made through accepted online payment methods listed at checkout.

  • We reserve the right to cancel orders in case of payment failure or suspected fraudulent activity.


4. Orders and Availability

  • Orders are subject to product availability.

  • In case a product is unavailable after purchase, we will offer an alternative or process a refund.

  • Order confirmations do not constitute guaranteed delivery.


5. Shipping and Delivery

  • Delivery timelines are estimates and may vary due to logistics or external factors.

  • Risk of loss passes to the customer once the order is shipped.


6. Returns, Refunds, and Cancellations

  • Returns are accepted only under conditions mentioned in our Return & Refund Policy.

  • Perishable, opened, or used products may not be eligible for return.

  • Refunds will be processed through the original payment method within the specified timeframe.

  • Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.


7. User Accounts

  • You are responsible for maintaining confidentiality of your login credentials.

  • You are responsible for all activities under your account.

  • We may suspend or terminate accounts for misuse, fraud, or policy violations.


8. Intellectual Property

  • All content on the Platform — including text, images, branding, product descriptions, logos, graphics, and videos — belongs to GramaBazaar and is protected by Indian copyright and trademark laws.

  • You may not copy, reproduce, distribute, or create derivative works without written permission.


9. Third-Party Links

  • The Platform may contain links to external websites.

  • We are not responsible for the content, privacy practices, or actions of third-party websites.


10. Limitation of Liability

  • We are not liable for:

    • delays in delivery

    • minor product variations

    • internet, payment gateway, or logistical failures

    • adverse reactions due to allergies or misuse

Our total liability, if any, shall not exceed the value of the order placed.


11. Indemnification

You agree to indemnify and hold GramaBazaar harmless from any claims, losses, liabilities, or expenses arising from misuse of the Platform or violation of these Terms.


12. Privacy Policy

Use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to data processing as outlined in that policy.


13. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time. Continued use after changes implies acceptance.


14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, with jurisdiction in Hyderabad, Telangana.


15. Contact Us

For questions or clarifications:

📧 Email: managramabazaar@gmailcom
📍 Address: 309/310, 3rd Floor, Bhanu Enclave, Model Colony, Sundar Nagar, Erragadda, Hyderabad, Telangana 500038